How do I Place an Order ?

It couldn’t be easier to place an order with us. We’ve broken it down into simple steps for you to follow:

  • Once you’ve added the items to your cart, click on cart and it’ll show you the items in your cart. You can amend any item details here.
  • To place your order,  click “Checkout”. You’ll be asked to log into your account if you’re an existing customer or create a new account if you’re new to Key Software or you can check out as a guest without creating an account.
  • At the checkout, you’ll see an order summary of what you’ll be receiving from Key Software on the right. To the left is our coupon code section. If you have a coupon enter it here.
  • You’ll then see your registered email address and below that, will be your ‘delivery address’.
  • Underneath this, are your delivery options – please choose your shipping method carefully as it cannot be amended at a later date.
  • The final stage of the checkout is the payment section – this will allow you to pay via Paypal.
  • Once you’ve placed your order, you’ll be taken to a confirmation page. You’ll also receive a confirmation of order email to your registered Key software email address giving you all the details of your order.

What are my Payment Options?

We currently accept payment online via Paypal. PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. You do not need a Paypal account to pay through Paypal as you can checkout as a guest. For large purchases you may contact us via email to enquire about direct bank transfer.

How do I Check My Order Status ?

If your order has been sent by tracked mail then you can use the ‘Track Your Order’ feature in the menu to obtain your tracking number. All items are sent 1st class mail. Not all items are sent by tracked mail.

How do I Cancel an Order?

You can cancel an order at any point before the item is dispatched.

When Will I Receive My Order?

Digital orders are sent immediately when payment is received. If you do not get the details of your download within 1 hour of payment then please contact us so that we can investigate. Please check your junk mail before doing so. All physical products are dispatched same day if payment is received before 3 pm. Orders are sent 1st class by Royal Mail and 93% of 1st class Royal Mail is received the next working day.

Applying a Coupon

If you have a coupon then you can use it at the checkout. If you have any queries regarding the use of your coupon then please contact us.